VoIP Overview

Only one system to set up

  • VoIP calls travel over computer networks rather than traditional dedicated telephone lines
  • Potentially you can use an existing internet connection
  • Existing analogue phones can be adapted, or replaced with VoIP handsets
  • You don't need a separate telephone switch as with a traditional set-up

Only one system to maintain

  • Traditional phone systems require a support contract to manage and maintain the equipment
  • Once VoIP is set up it works alongside other servers/services on your network

No lock-in to single supplier/manufacturer With a traditional telephone set-up:

  • Telephone switches are very expensive to buy and install and therefore you are unlikely to want to change it once you have bought it
  • Adding phones will require compatible handsets from the same manufacturer of the switch which can be expensive, or even discontinued and unavailable
  • New phones will require an engineer to program the switch

VoIP Phones:

  • will work with any VoIP service
  • are easily added to the network

Staff changes and office relocations are easy

  • Flexibility is perhaps the greatest benefit of VoIP technology
  • Moving offices means relocating the Internet connection only whereas traditional phone systems require dedicated ISDN lines, phone numbers and the telephone switch to be moved/managed.
  • Extensions can be managed using an easy interface
  • Voicemail can be accessed via a web interface from outside the office
  • Remote workers can take their extension anywhere they have an Internet connection
  • Calls can be made using a dedicated handset or a soft-phone (e.g. running on a smartphone or laptop).

Reduced call costs

  • Prices depend on what type of calls you make, but very often rates are far cheaper using VoIP
  • International calls can be especially cheap
  • Calls between VoIP enabled offices and remote workers are free